Synergy3

Customer Service Representative

About Synergy3:

At Synergy3, we foster a unique culture where teamwork, recognition, and personal appreciation are at the heart of everything we do. We are proud to be a family-oriented company, celebrated for our culture and commitment to our team. Named Best Place to Work by ACHR News magazine, Synergy3 celebrates personal milestones with meaningful traditions:

• Birthday celebrations with custom cakes to take home.
• Anniversary bonuses to commemorate your time with the company.
• Monthly awards such as $500 Team Member of the Month and $200 Cleanest Truck of the Month.
• Annual company events include paintball outings, Thanksgiving breakfast, and year-end award ceremonies.
• Festive holiday parties at top restaurants and clubs in Philadelphia.

The Role

 You'll be a Customer Service Representative who supports our growing Sales Team. If you thrive in a fast-paced environment, excel at building customer rapport, and enjoy problem solving, then we need you ! The ideal candidate for this role is independent, a fast learner, personable, and tech-savvy.

You will be expected to work 40 to 50 hours per week with a compensation starting at $55,000 per year, with opportunities for unlimited incentives. We value Quality Communication and Respect, and we have been recognized as one of the Best HVAC Companies to Work For. We offer a competitive benefits package, and celebrate birthdays, anniversaries, and company events throughout the year. Join our team!

 Skills:

•  Excellent communication skills
•  Strong problem-solving abilities, and the ability to deescalate.
•  Customer-experience mindset
•  Proficiency in CRM software
•  Ability to multitask and prioritize
•  Spanish language proficiency is a plus
•  If you like working in a tight knit team environment, you'll thrive in this role

 Benefits:

•  $55,000+ Salary with uncapped incentives
•  Paid Holidays and vacation time
•  Medical insurance
•  100% company paid Dental
•  401k with company match

 Job Description:

•  Process incoming calls, collect customer information, schedule appointments
•  Make outgoing call to schedule and confirm maintenance appointments Follow-up on existing opportunities in the pipeline (to bring opportunities to conclusion)
•  Process customer payments
•  Gather customer reviews and feedback and share findings with team
•  Advise customers of benefits of becoming a service partner
•  Introduce active promotions to clients
•  Communicate with technicians and sales reps to ensure accurate reporting
•  Daily meetings with operations to plan and review work pipelines

 Ready to make an impact and grow with us? Apply today!

Education

 GED

 Experience

 Mid-Level (3-5 years)

 Job type

 Full Time