Synergy3

Customer Service/Relations Manager

About Synergy3:

At Synergy3, we foster a unique culture where teamwork, recognition, and personal appreciation are at the heart of everything we do. We are proud to be a family-oriented company, celebrated for our culture and commitment to our team. Named Best Place to Work by ACHR News magazine, Synergy3 celebrates personal milestones with meaningful traditions:

• Birthday celebrations with custom cakes to take home.
• Anniversary bonuses to commemorate your time with the company.
• Monthly awards such as $500 Team Member of the Month and $200 Cleanest Truck of the Month.
• Annual company events including paintball outings, Thanksgiving breakfast, and year-end award ceremonies.
• Festive holiday parties at top restaurants and clubs in Philadelphia.

The Role:

You will serve as the main first point of contact for Synergy3, acting as a Customer Service Representative who supports our growing Sales Team. If you thrive in a fast-paced environment, excel at building customer rapport, and enjoy problem-solving, we need you. The ideal candidate is independent, a fast learner, personable, and tech-savvy. We value quality communication and respect, and are proud to be recognized as one of the Best HVAC Companies to Work For.

Primary Responsibilities

• Customer Communication: Answer 80% of all calls within 20 seconds. Maintain constant communication via phone, email, text, and chat. Provide knowledgeable answers to company service inquiries and perform basic troubleshooting over the phone.
• Scheduling & Sales Support: Contact and track incoming leads based on source tags. Schedule jobs for technicians, evaluators, and installers. Follow up on existing opportunities in the pipeline, introduce active promotions, and assist in implementing Customer Maintenance Contract renewals.
• Data & System Management: Perform data entry in our state-of-the-art ERP (Oracle NetSuite/Nextservice & Snugg Pro). Process customer payments, gather feedback to share with the team, and communicate with technicians and sales reps to ensure accurate reporting.
• Program Manager Administrative Assistance: Prepare, mail, and submit complete permit packets to appropriate townships (including all required NJ mechanical permit applications and construction subcode forms for furnaces, water heaters, boilers, ACs, etc.). Communicate with township clerks, construction offices, and inspectors, and prepare checks for permit fees.
• General Operations: Participate in daily meetings with operations to plan and review pipelines. Assist with general administrative duties, including maintaining office supplies and supporting the team as needed. (Note: You may be asked to perform other duties based on demand and situational needs).

Skills & Qualifications

• Education & Experience: GED required; Mid-Level experience (3-5 years).
• Core Skills: Excellent communication skills, strong problem-solving and de-escalation abilities, and a true customer-experience mindset.
• Technical Proficiency: Highly proficient in CRM/ERP software with the ability to multitask and prioritize.
• Team Fit: Ability to thrive in a tight-knit team environment working seamlessly with internal departments.
• Bonus: Spanish language proficiency is a plus.

Compensation, Hours & Benefits

• Schedule: Full-Time. Office hours are Monday through Friday, 9:00 AM - 6:00 PM.
• Base Pay: $25/hour, paid weekly.
• Commission-Based Incentives: Additional earnings available during peak hours (until 9:00 PM) and Saturdays at $25 per lead scheduled (requires an 80% lead-to-scheduled rate for commissions to be paid out).
• Benefits: Medical insurance, 100% company-paid Dental, 401(k) with company match, and paid holidays and vacation time.
• Performance Evaluation: Employment is subject to a 30/90-day performance evaluation, requiring a minimum score of 70%.

Ready to make an impact and grow with us? Apply today!