Synergy3

Administrative Assistant

Location: Philadelphia, PA

Company Overview:

Synergy3 is a family-owned business dedicated to delivering top-notch services to both residential and commercial clients. With a strong focus on customer relationships and satisfaction, we aim to exceed expectations through exceptional service, backed by a 100% satisfaction guarantee and industry-leading warranties. We are currently seeking a highly organized and customer-focused Administrative Assistant to join our dynamic team at our Philadelphia office.

Position Summary:

As an Administrative Assistant at Synergy3, you will play a crucial role in ensuring smooth office operations and excellent customer service. This full-time, in-office position requires an individual who thrives in a collaborative environment and possesses excellent time management, organizational, and communication skills. The ideal candidate must be located within commuting distance to our Philadelphia office.

Key Responsibilities:

• Create customer accounts and generate sales orders
• Maintain and update customer records regularly
• Coordinate with technicians and other departments to ensure smooth workflows
• Communicate effectively with clients to address their needs and concerns
• Handle basic tasks within Oracle NetSuite for tracking and reporting
• Assist in maintaining efficient project workflow by collaborating with the office team
• Provide exceptional customer service by resolving any customer issues or complaints in a professional and timely manner
• Occasionally, drive to the township to deliver permits as needed

Qualifications:

• High school diploma or equivalent required; college-level education preferred
• Minimum 1 year of customer service experience, ideally within project management
• Knowledge of HVAC, plumbing, and electrical contracting services is a plus
• Familiarity with Oracle NetSuite or other ERP/CRM systems is preferred
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and meet deadlines effectively
• Professional problem-solving abilities and a customer-first mindset

Salary and Benefits:

• Hourly Rate: $29.00 - $35.00 per hour, based on experience
• Paid holidays and vacation time
• IBC Medical Insurance and MetLife Dental Insurance
• Opportunities for career growth and advancement
• Employee Recognition and Rewards: Team Member of the Month: $500 prize
• Cleanest Truck of the Month: $200 for technicians
• Most Reviews of the Month: $500 prize
• Company Events and Team Building: Annual company picnic and paintball outings
• Thanksgiving breakfast and Year-End Awards with real value prizes
• Special birthday celebrations with custom cakes to take home
• Anniversary monetary awards and other fun company traditions
• Enjoy being part of a company that was named one of the best places to work by ACHR News magazine

Why Choose Synergy3?

At Synergy3, we don't have employees - we have valued team members. Our supportive, family-oriented culture celebrates achievements, fosters teamwork, and encourages professional growth. Join a company known for its positive atmosphere, team events, and real employee recognition.